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Petfood.com Customer Care 
Our customer service team is dedicated to providing our customers with excellent service.  If you need any help or information about any item, please do not hesitate to contact us.  We can help you track orders, update your account information, reset your password, process a return, and more.
We can be reached in three easy ways:   

Email: Click here to contact us

Phone: 1.888.247.3496

Mail: 
Customer Service
Petfood.com
1 Maplewood Drive
Hazle Township, PA. 18202

Customer Care Service Hours:
Monday - Friday: 8am ET - 6pm ET
Saturday:  Closed
Sunday: Closed
Automated Order Status: 24 hours a day, 7 days a week
 
Sales Center Service Hours:
Monday - Saturday: 7 a.m. ET - 12 a.m. ET
Sunday: Closed

Tracking Your Order
Have you placed an order and want to know what's going on? Check your order status online. if you're not a registered Petfood.com user, all you'll need is your email address and order number.
Check Order Status

Where We Ship
Products ordered on Petfood.com may be shipped to the 48 contiguous United States, Canada, APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam. Delivery option restrictions by location apply. Click for more details.

Returning Products From Your Online Order
To return an item(s), please follow the instructions on the Packing List included with your order. If you have any questions, call us at 1.888.247.3496.

For a complete review of the Petfood.com return policy, vew our Online Return Policy.

Your Account
If you need to revise your profile, change your password, or view order history, sign in to your account. Not a registered user? Take a moment to register with Petfood.com and enjoy faster online checkouts, sign up for dog.com email newsletters and more.

Promotional Exclusions
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to manufacturer guidelines and the low prices we have on all products, clippers, clipper blades, and certain other products are excluded from promotional discounts. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors.